27.3BRT Stakeholders

Individually, we are one drop. Together, we are an ocean.Ryūnosuke Akutagawa, writer, 1892–1927

The stakeholders that typically require accommodation in the BRTMC are presented in Table 27.1.

StakeholderRoles and Responsibilities
Information Systems and Technology (IS&T) Contract; ;
  • Operate and maintain the BRT system’s IS&T infrastructure.;
Operations Control
  • Monitor and control BRT operations, including vehicle tracking and scheduling, driver monitoring, and the vehicle subsystem;
  • Respond to customer demands.;
Automatic Fare Collection
  • Monitor and take corrective action to address AFC system failure and fare evasion;
  • Apportion fees and analyze travel data.;
Safety and Security
  • Perform surveillance of BRT routes, vehicles, stations, and customers;
  • Take corrective measures to negate safety and security risks and fare evasion;
  • Interact with regional emergency management services (EMS), ambulances, and firefighting services;
  • Liaise with law enforcement agencies, e.g., police and traffic police.;
Call Center
  • Interface with internal BRT staff;
  • Interface with the public, the regional TMC (where applicable), and other government departments.;
Facility Management
  • Take responsibility for the facility infrastructure, premises, security, and housekeeping.;

Other BRT stakeholders that might not require accommodation in the BRTMC itself are listed in the table below.

StakeholderRoles and Responsibilities
Financial ServicesManage assets, budget, treasury, and accounts.;
Vehicle ContractManage and operate vehicles.
Station Services ContractKeep the station in good condition.
Emergency Management ServicesManage incidents and disasters.
Public Transport RegulatorRegulate with respect to public transport and the BRT system.
Road Maintenance and Civil WorksMaintain public roads and station works.
Law Enforcement AgenciesPolice and control traffic.