The way to build a complex system that works is to build it from very simple systems that work.Kevin Kelly, publisher, 1952–
Fare collection systems require a robust back-end to process fare payments, store fare data, and generate reports for system managers. Most systems incorporate a computer at each fare collection location (i.e., each station or bus). The computer compiles data from turnstiles or onboard ticket machines and sends this information via a secure data channel to a control center on a real-time basis. Control center staff can monitor system status, respond to defective or malfunctioning machines, and generate reports. All systems should have backup power to ensure that the system can continue to operate in the event of electricity outages. In addition, the stations and control center should have backup capabilities.
During the implementation of the information system, the BRT agency should ensure that the fare collection service provider provides complete details on the data protocols used to transfer fare collection data. These details are required in the event that a future fare collection contract is given to a different provider. The BRT agency should develop an in-house team of experts who conduct regular monitoring of the fare collection system.