Any sufficiently advanced technology is indistinguishable from magic.Arthur C. Clarke, author and inventor, 1917–
Information technology (IT) systems are an important component of high-quality BRT systems. BRT services are designed to cater to large passenger volumes and must deliver fast, accurate, and reliable services in the form of financial transactions, customer information, and operations systems. IT systems address the complexities of day-to-day operations management, reducing manpower and contributing to sizable cost savings. Over the years, the level of integration has increased so that IT now takes a system-oriented approach. IT can be leveraged to foster cooperation among the various transport modes and coordinate management of mobility systems. This chapter provides broad guidance on the planning, implementation, and operations of IT systems. For a more comprehensive guide to IT systems for BRT and bus systems, refer to the World Bank Toolkit on Intelligent Transport Systems.
Contributors: Giorgio Ambrosino, consultant; Brendan Finn, consultant; Christoff Krogskeepers, ITS Engineers; Pratik Dave, consultant